Mystery Shopping

Mystery shopping evaluates the customer service for organisations where customer service is a key element to success.

As 'mystery shoppers', we will shop like regular customers while analysing and evaluating the cleanliness of the location, staff knowledge, staff attitudes, the ease of purchase and anything else our client wishes to be tested.

Information gained from mystery shopping allows organisations to evaluate whether they are matching customer needs and requirements with their service. This can help the organisation to improve its service as a whole, increasing customer satisfaction and loyalty.

Mystery shopping has become an important part of research for retail and consumer outlets in order to contribute to future marketing plans. It is of the utmost importance that the services provided and the knowledge being passed onto customers is of high standard in order to keep ahead of competition and to ensure repeat business and recommendations, to increase profitability.

All projects are adapted to get optimum operative solutions.

The Marketing Bureau has experienced members of staff to ensure that the relevant information and surveillance is acquired in order to report the results accurately for the client’s requirements. Analysis reports are available once the project is completed.